Shipping Policy
Legal Disclaimer
By using Donacelet's website and services, you acknowledge that all information related to our shipping process is provided for general informational purposes only. Donacelet makes no warranties or representations regarding shipping times or delivery dates, as these are subject to third-party shipping carriers and external factors beyond our control. We are not liable for delays, damages, or losses that occur during the shipping process. Please review our Shipping Policy for additional details on shipping terms and conditions.
Shipping Policy
Effective Date: February 15th, 2025
Thank you for shopping with Donacelet! We strive to provide a smooth and reliable shopping experience, and this Shipping Policy outlines the terms and conditions related to shipping fees and delivery times.
1. Domestic Shipping (Canada)
We offer free standard shipping on all orders over $75 CAD within Canada. For orders under $75 CAD, a flat shipping fee of $15 CAD will be applied at checkout.
2. International Shipping
We currently offer international shipping to select countries. For orders being shipped outside of Canada, we require a minimum order value of $99 CAD. The shipping fee for international orders will be 15% of the total order value. Please note that shipping times and customs fees may vary depending on the destination country.
3. Processing Time
Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. Once your order has been processed, you will receive a confirmation email with tracking details.
4. Shipping Times
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Domestic (Canada): Delivery times typically range from 3-7 business days, depending on the destination.
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International: Shipping times for international orders may vary between 7-21 business days, depending on the shipping carrier and destination.
Please note that shipping times are estimates and can be affected by factors such as weather, customs delays, or high shipping volumes.
5. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment.
6. Additional Shipping Costs
Donacelet is not responsible for any additional fees incurred due to customs, taxes, or import duties for international orders. These charges are the responsibility of the customer.
7. Order Modifications
If you need to make changes to your order after it has been placed, please contact us as soon as possible at support@donacelet.app. We will make every effort to accommodate your request, but changes cannot be guaranteed once the order has been processed or shipped.
8. Shipping Issues
If your order is lost, damaged, or delayed during shipping, please contact us immediately at support@donacelet.app, and we will assist you in resolving the issue. Donacelet is not responsible for any delays, losses, or damages caused by the shipping carrier.
9. Free Shipping Promotions
From time to time, Donacelet may offer promotional free shipping on specific products or orders. These promotions are subject to change and may have specific terms and conditions, which will be outlined at the time of the promotion.